| |
|
|
FAQs
|
|
|
The following questions were identified for eXtendia AVK |
|
| 1. |
I'm having difficulty registering. The Registration number does not
seem to work. Why?
|
|
| 2.
|
I'm having difficulty completing an antivirus update. I seem to get a
downloading error every time I try to get an update. What's going on?
|
|
|
|
|
|
--------------------------------------------------------------------------------- |
|
| 1. |
I'm having difficulty registering. The Registration number does not
seem to work. Why?
|
|
|
The registration code provided with your software will work. The font
used, however, does make it difficult to determine exactly what the
code numbers and letter are. These rules should help:
- All of the letters are capital letters
- The registration number should start as i23.
- If it is a 1, it will look like the 1 on your keyboard, the L will
look like an L, the capital letter I (i) is not the lowercase letter i, the
number 1, nor the lowercase letter L.
|
|
| 2.
|
I'm having difficulty completing an antivirus update. I seem to get a
downloading error every time I try to get an update. What's going on?
|
|
|
You
cannot connect to the update server if you are running Internet
Explorer version 5.4 or earlier. To run effectively, the Extendia
Antivirus AVK software must run on a system with Internet Explorer
version 5.5 or later. The software can run with other types of
browsers, however, the internal browser built into ISP
service provider software such as MSN or AOL sometimes is a modified
version of Internet Explorer that is not always compatible with the
software. To fix the problem you must upgrade your browser software to
a genuine version of Internet Explorer that is 5.5 or later. |
|
